Customer Support
Everything you need, all in one place. Whether you have a question about your Solencio product, need warranty information, or want to know more about what makes Solencio the right choice for your home, we've got you covered.
Download our warranty and installer documents for your records.
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At Solencio, our commitment to quality extends well beyond installation. From initial consultation to long-term ownership, we’re here to support you every step of the way.
We provide dedicated after-sales support to assist with technical enquiries, troubleshooting, servicing, and replacement parts. Our local support team works closely with installers and homeowners to ensure every system continues to perform as intended.
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All Solencio products are backed by comprehensive manufacturer warranties, giving you confidence in your investment.
Our systems are built using high-quality components and are tested for durability and performance under New Zealand conditions. When installed in accordance with our guidelines and using approved accessories, Solencio products deliver reliable operation for years to come.
Full warranty terms and support information are available through our authorised dealers and service team.
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✔ Whisper-quiet remote motor technology
✔ High-performance integrated systems
✔ Complete ventilation solutions
✔ NZ compliant and locally supported
✔ Installer-friendly design
✔ Proven reliability and durability
Solencio - Engineered for Excellence. Designed for New Zealand Living.
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Have a question about one of our products, need installation advice, or require after-sale support? Our team is here to help. Get in touch with us directly and we'll do our best to assist you as quickly as possible.
Email: hello@solencio.nz
Phone: 0800 726 434
Installation Guide
Download our checklist to ensure a safe, compliant, and high-performing Solencio Rangehood installation, designed to help you deliver the best possible result for your customers.
All installations must comply with the New Zealand Building Code and AS/NZS electrical standards.
Silent Series Installation
Mount the inline motor in the ceiling cavity or roof space
Use acoustic-insulated ducting for optimal noise control
Ensure an access panel is provided for future servicing
Standard Series Installation
Secure the hood firmly to the wall or installed cabinetry
Connect ducting to the external vent
Verify electrical supply meets required New Zealand standards

